Robert Shawn "Zach" Garland
707 Havendon Circle, Dallas TX 75203
(214) 942-7554 zachsmind@yahoo.com

Experience

Electronic Data Systems	07/98 - 07/01
Help Desk Analyst
Provided hardware and software support for clients in a networked environment; 
served as Single-Point-of-Contact for all incoming issues; responsible for 
tracking issues through to completion. Special projects included work on 
department intranet for use by first, second and third level support groups.

MCI Telecommunications	7/97 - 03/98
Help Desk Analyst
Performed first-level troubleshooting including reinstallation of missing 
hardware components into the Windows 95 environment, reinstalling Windows, 
upgrading from Win3.1, and integration of 'third party' components onto 
vendor's proprietary machines, among others.

Stream International	09/95 - 06/97
Customer Service Representative
Performed first-level troubleshooting including reinstallation of missing 
hardware components into the Windows 95 environment, reinstalling Windows, 
upgrading from Win3.1, and integration of 'third party' components onto 
vendor's proprietary machines, among others.

Advanced Telemarketing Corporation	7/94 - 08/95
Sales Representative/Customer Information Specialist
Received inbound phone calls; interacted with customers; performed data entry; 
gave 'soft sell' pitches for the AT&T TrueTies product.

Telemarketing Service Resources	02/94 - 06/94
Information Specialist 
Made outbound phone calls; interacted with customers; performed data entry; used 
sales techniques to convince prospective customers of the advantages and benefits 
of the GM Master Card.  


Education 

Lamar High School; Arlington, Texas 
Graduated June of 1986. 

Texas Wesleyan University 1/88 to 6/92
Twenty hours shy of Bachelor of Fine Arts degree w/minor in English. Attended 
classes involving a wide range of theater, television and radio oriented study, 
including vocal work, stagecraft, makeup, acting, singing, and scriptwriting. 
Auditioned for practically every production Wesleyan produced during my attendance 
as a student and acquired many places on stage - mostly character roles. Directed 
a student produced production as part of a class. Learned everything from method 
acting to voice-over radio work.


Special Skills
IBM-compatible computer operation. Applications including DOS, Windows 3.X through 
to NT, Word for Windows, Microsoft Works, Microsoft Publisher, McAffee and Norton, 
Iomega Tools, Adobe Photoshop, and others. Familiar with Remedy and Vantive system 
operation. Held position of Sub-Editor with www.h2g2.com. Have done volunteer work 
with www.dallasareamusic.com, www.mp3.com and others.  Familiar with FTP, web page 
design and building, USENET and email programs. Beta tester for programs such as 
Sierra Realms, Circle of Fire's Alpha World, the Africa based "Weird Wally 
Screensaver" and others. 

Education	

Lamar High School, Arlington Texas: graduated 6/86

Texas Wesleyan University 	1/87 to 6/92
Twenty hours shy of Bachelor of Fine Arts degree w/minor in English. Attended 
classes involving a wide range of theater, television and radio oriented study, 
including vocal work, stagecraft, makeup, acting, singing, and scriptwriting. 
Auditioned for practically every production Wesleyan produced during my attendance 
as a student and acquired many places on stage - mostly character roles. Directed 
a student produced production as part of a class. Learned everything from method 
acting to voice-over radio work.

Scarborough Faire Academy of the Performing Arts 	2/92 to 6/96
Instructed other performers in improvisational skills as a paid instructor. 
Attended classes in Medieval and Renaissance history, vocal singing, character 
development, English dialect, standard acting, and improved my improvisational 
skills.